A virtual classroom is an online classroom where the trainer teaches a limited group of students on an interactive platform.
We determine which platform is didactically most suitable for the course you are following.
We most often work with Vitero, but Zoom and MS Teams are also possible.
Asking questions, communicating with the trainer, working in subgroups, ...
It's just like a classroom course but online.

All you need to attend a training is a computer, tablet or smartphone and a working internet connection.
By means of a login or a link, participants can attend a training course in a few minutes.

Employees of companies with very high security standards can also connect.
However, we highly recommend not logging in using a secure VPN connection, Citrix or other secure environment. This often blocks access to external tools or applications.
If you have a VPN or Citrix connection, it is recommended to first try to open the virtual classroom without this connection. If this doesn't work, try to open it in an incognito window of the browser.
If this fails as well, ask your ICT department if they can allow you to do this once.
Should this not be possible on short notice, use a private device such as your own tablet, smartphone or computer if possible.

Make sure you are logged in 15 minutes before the beginning of the training.

Downloading the software is not mandatory, but we still recommend you download it.
The web version is often sufficient, but the installed software ensures that you can use all interaction possibilities.

Download MS Teams: https://www.microsoft.com/en-gb/microsoft-teams/download-app.
Download Zoom: https://zoom.us/.

How you enter the digital classroom depends on the platform chosen for your course.
Which platform is used for your course can be found in the confirmation e-mail.

You attend class just as you normally would. Only now it's in a virtual room.
Make sure you are logged in 15 minutes before the beginning of the training.

Option 1: Vitero
The following link will give you access to the classroom: https://inspire.vitero.de/.

User name: you will find it in your confirmation e-mail.

Password: you will also find it in your confirmation e-mail.
Note: If you enter an incorrect password three times, your account will be blocked for 15 minutes.
You will be notified of this.
When logging in, we will ask you to change this default password.
Make sure to write down or remember your new password for later use.

Should you not succeed in logging in, please call us on +32 15 79 16 30.

Once you are logged in, all you have to do is click on "join room" at the bottom of the page to enter the class.

Tip: If you log in on another device while you are already logged in with the same account details, the existing connection is automatically broken and a new connection will be established.

Option 2: Zoom
For an optimal user experience we recommend you to download Zoom on your device.
You can download Zoom at: https://zoom.us/.

You will find the direct link to your Zoom course in your confirmation e-mail.
Clicking on it will lead you directly to the Zoom training.
If you have already downloaded the application, it will open through the software on your device.
If you haven't done so, you can enter the Zoom virtual classroom using your browser.
Just keep in mind that some advanced features won't be available to you.

Option 3: MS Teams
For an optimal user experience we recommend you to download MS Teams on your device.
This will allow you to use all features to the fullest.
Download MS Teams at https://www.microsoft.com/en-gb/microsoft-teams/download-app.

You will find the direct link to your MS Teams training in your confirmation e-mail.
Clicking on it will lead you directly to the MS Teams training.
If you've already downloaded the application, it will open through the software on your device.
If you haven't done so, you can access the virtual classroom in MS Teams using your browser. Just keep in mind that some advanced functionalities won't be available to you.

Vitero, Zoom and MS Teams operate at their best in the Chrome and Mozilla Firefox browsers.
Microsoft Edge and Safari are also supported, but more problems are encountered with the login or the sound using these browsers.
The one browser that definitely can't be used is Internet Explorer, as it only supports HTML5 to a limited extent.

In addition, we highly recommend not logging in using a secure VPN connection, Citrix or other secure environment. This often blocks access to external tools or applications.
If you have a VPN or Citrix connection, it is recommended to first try to open the virtual classroom without this connection. If this doesn't work, try to open it in an incognito window of the browser.
If this fails as well, ask your ICT department if they can allow you to do this once.
Should this not be possible on short notice, use a private device such as your own tablet, smartphone or computer if possible.

Vitero is a 100 % web-based application, but Zoom or MS Teams can also be downloaded as an application on your device (computer, tablet, smartphone,...).
This will ensure the best performance.

Download MS Teams: https://www.microsoft.com/en-gb/microsoft-teams/download-app.
Download Zoom: https://zoom.us/.

Only use wifi if you scored over 15 MBps with the Google speed test.
Is the connection insufficient?
Connect your laptop to the internet using the network cable or move closer to the router.  

In addition, we highly recommend not logging in using a secure VPN connection, Citrix or other secure environment. This often blocks access to external tools or applications.
If you have a VPN or Citrix connection, it is recommended to first try to open the virtual classroom without this connection. If this doesn't work, try to open it in an incognito window of the browser.
If this fails as well, ask your ICT department if they can allow you to do this once.
Should this not be possible on short notice, use a private device such as your own tablet, smartphone or computer if possible.

The following link will give you access to the virtual classroom in Vitero: https://inspire.vitero.de/.
When logging in, we will ask you to change the default password.
Make sure to write down or remember this new password for later use.

The link to a training in Zoom or MS Teams will be e-mailed to you from the sender NCOI Learning.
You didn't receive this link?
Please call us on +32 15 79 16 30.

User name and password will be sent in the confirmation e-mail.
You didn't receive an e-mail?
Then please call us on +32 15 79 16 30.
 

If you can't log into Vitero, Zoom or MS Teams, please contact our trained virtual classroom colleagues at +32 15 79 16 30.

Most office laptops or computers work in a secure environment, such as VPN or Citrix.

Unfortunately we cannot guarantee whether your secure environment will cause problems or not.
This depends on the settings managed by your ICT department.

Some useful tips

• Downloading the software for our virtual classrooms is not mandatory. Vitero is a fully web-based product. Both MS Teams and Zoom have a web version that supports the required interactions.
• Open the virtual classroom while not connected to your VPN or Citrix environment. Is it automatically connecting when you start your computer? Deactivate the VPN manually.
• Sometimes opening an incognito window of your browser can help. We highly recommend Chrome or Firefox. Are you not familiar with opening an incognito (or private) window? Read the instructions for Chrome or Firefox.
• Contact your ICT-department to enable Vitero, Zoom or MS Teams. They might need some extra information. This info can be found here:
  • Vitero: System requirements PDF
  • Zoom: System requirements webpage
  • MS Teams: System requirements webpage

These tips don't help?
Then, if possible, use a private device such as a computer, tablet or smartphone.

Option 1: Vitero

Is your volume switched on?
Click on the speaker icon on the left bottom corner.
Next you will see a speaker icon and a microphone icon.
Make sure the speaker's toggle button is completely open or to the right.
If you don't see any icons appearing here, your audio is not enabled in your settings.
Be sure to continue with steps 2 and 3 of the tutorial below.

Tips:

• Close other applications (MS teams, Zoom, Outlook, Office, ...) before logging into Vitero. This optimises the sound and image.
• Do not use earphones, but a headset or audio pc.

Does Vitero pick up the right audio source?

• Step 1: Use the chat function to inform the trainer that you do not have audio.
• Step 2: Click on the cog icon in the lower left corner to access the settings.
• Step 3: Click on Audio.
• Step 4: Select the speaker and microphone you wish to use.
• Step 5: Try to see if it is working now. If it doesn't work, report it over the chat.

Isn't your microphone blocked by your internet browser?
Click on the lock icon on the left of the URL. Then choose "microphone - allow".

Still no sound?
Leave the virtual classroom through the door icon in the top right corner and log back in.

Option 2: Zoom
You can always test your sound (and image) on Zoom by using a test meeting.
You just have to go to https://zoom.us/test.
There you will be able to detect the cause of the problem by performing a couple of simple tests.
Make sure your microphone is not on mute.

Still having problems?
Then check the Zoom Help Center.

Option 3: MS Teams
Make sure your microphone settings are correct during the meeting or call.
Go to "More options" > "Show device settings".

You can enlarge the presentation on Vitero by clicking on the size icon in the top right corner next to the zoom.
Use "Esc" to exit the full screen again.

When using MS Teams and Zoom you can only enlarge the window in its totality.
You can choose the size of the the participants on top of the presentation though.
You can find everything about the screen modes on Zoom here.

We don't use a camera by default on Vitero. However, your avatar is permanently visible.
You can take your own picture, so your classmates can see you through your avatar.

• Click on the cogwheel at the bottom left.
• Click on "avatar" on the left. 
• Select "create picture".
• Make sure your camera is on and select "create picture" again. 
• If you are satisfied with the result, choose "save permanently" and click on "apply".

Use the camera from your laptop or desktop.
Most virtual classrooms will start without an image of the participants.
If a camera is needed or useful during the class, your individual consent will be requested. 
The camera is useful for some virtual classrooms, usually scheduled in MS Teams or Zoom.
Arrangements can be made with the teacher regarding this.
The use of the camera is required in some rare cases, such as training courses on non-verbal communication.
The software will always explicitly ask you if you wish to use the camera.
You can switch off your camera at any time.

You don't use the camera very often? Then you should use the built-in camera on your laptop. It is also possible to use an external camera, but you will have to configure this in the settings of the platform.

In order to know if everything is working properly, you can run a test.
Where to perform this test depends on the platform on which your virtual classroom is running.

Most virtual classrooms use Vitero.
You can perform a test on https://inspire.vitero.de/. 

Are you using Zoom or MS Teams?
Go to https://zoom.us/test for Zoom or make a test call in MS Teams.  

At the start of the training the teacher or moderator will check if everything works properly, if the presentation is visible and if the audio is adequate.
Should there be any problems, they will refer you to the technical support colleagues who will check the settings with you.

You will find information on our website about the virtual classes that are being held, but also about the (attendance) certificates you are entitled to for each virtual classroom.
If you meet all the requirements, you will receive a personal certificate within a few days.

If you meet all the requirements, you will receive an e-mail at the e-mail address you indicated when you registered.
Make sure to check your spam mailbox or unimportant mailbox.

You can't find the e-mail and you are sure you meet the requirements?
Then please contact our customer service at +32 15 79 16 30 or at contact@ncoi.be.